Before posting, please ensure you have at least read the getting started section of the manual, as well as all stickies in this section. Performing a search on your problem or checking the Known Game Issues may also reveal helpful hints.
One of the most commonly reported issues is improper conversion of audio files*, so if you suspect this or are unsure, please verify this by testing with one of the sample audio files (preferably on your own server). For Source games, use those listed under Source; for older Half-Life games, use those under GoldSrc (and test on a server that is using high-quality voice settings, in console: "sv_voicecodec voice_speex" and "sv_voicequality 5").
* also remove any metadata from your audio files: http://manual.audacityteam.org/man/Metadata_Editor
For most Source games, such as Team Fortress 2 and Counter-Strike: Source, you will need to test on a server that allows playing of audio files.
Server admins can enable this by entering into console:
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sv_allow_voice_from_file 1
sv_use_steam_voice 0
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exec autoexec.cfg
• If you experience stuttering, speed-ups or crashing and have a multi-core processor, refer to this guide: Dual Core Gaming Fix Guide
• If you suspect your problem is being caused by a bug, you can post it in the Bug Reports section.
If you are still experiencing problems, please include the following diagnostics in your help request:
1) Does HLDJ launch the game correctly for you?
2) Does "HLDJ Loaded Successfully" appear in console on starting the game (with no errors)?
3) What is the console output after selecting a song, or issuing other HLDJ commands such as "hldj_next"?
4) Create your own local server and set the appropriate sv_ commands:
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sv_allow_voice_from_file 1; sv_use_steam_voice 0; sv_voicecodec voice_speex; sv_voicequality 5
4-b) If it exists, open it in an audio player: does it sound like the audio file you loaded?
4-c) If it exists, return to the game, and enter the following into console:
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voice_inputfromfile 1; voice_loopback 1; voice_forcemicrecord 0; voice_modenable 1; voice_enable 1; +voicerecord
5) Does voice normally work for you? If not, or you do not have a microphone, have you remembered to set up any applicable options in your operating system and/or the game? **
** If the answer to #5 was no on both accounts, you may need to configure the recording options for your operating system and the game. These can be found in Control Panel -> Sound -> Recording (for Windows) and Options -> Voice (for the game).
Some users have also reported that simply plugging in a microphone (or similar connector) at least once will configure these settings for you (on Vista or later).
note: as an aid to us, please try to describe your problem as accurately as possible, giving us the problem description, name of the game, and events surrounding it. Meaningful titles help in quicker diagnosis (i.e. avoid titles such as "Need Help" or "Not Working"). See here for a general guide to asking questions that applies to many help forums